privacy policy

Privacy Policy

At Sati Wellness, we respect your privacy and are committed to protecting the personal information you share with us.

When you make an enquiry, reservation, complete a wellness questionnaire, or participate in one of our programmes, we may collect information such as your name, contact details, booking information, dietary requirements, wellness preferences, and relevant health information.

We use this information to:

• Manage enquiries, reservations, and payments 
• Personalise your stay and wellness experience 
• Arrange consultations, treatments, nourishment, and other requested services 
• Communicate with you before, during, and after your stay 
• Meet applicable legal, safety, and operational requirements 
• Evaluate and improve the quality of our wellness programmes and guest experience 
• Research and Service Development

Sati Wellness is committed to learning from guest experiences and contributing to the development of evidence-informed approaches to wellbeing. Anonymised information, from which guests cannot reasonably be identified, may be combined and analysed for research, evaluation, service development, educational, or academic purposes.

Sharing and Protecting Your Information

Where necessary to provide your chosen programme, relevant information may be shared confidentially with members of the Sati Wellness team or practitioners involved in your wellness experience. We do not sell your personal information to third parties.

We take reasonable measures to protect your information and retain it only for as long as necessary for the purposes for which it was collected or as required by applicable law.

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our site. Where required, you can manage your cookie preferences through the website.

 

Cookie Policy

This Cookie Policy explains how Sati Wellness (“Sati”, “we”, “us” or “our”) uses cookies and similar technologies when you visit or interact with our website.

This policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to remember information about your visit and can help websites operate correctly, maintain booking sessions, understand how visitors use the website, remember preferences and measure marketing performance.

Some cookies remain on your device only while your browser is open, while others may remain for a longer period.

2. How We Use Cookies

Sati Wellness uses cookies and similar technologies to:

• enable essential website and booking functionality;
• maintain booking and checkout sessions;
• remember certain website selections and preferences;
• process reservations and transactions;
• understand how visitors interact with our website;
• measure website performance and visitor activity;
• evaluate the effectiveness of our digital marketing activities;
• provide embedded services such as interactive maps; and
• help maintain the security and reliability of the website.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website and its core services to operate correctly.

They may be used for functions such as:

• booking sessions;
• maintaining booking selections;
• checkout functionality;
• transaction processing;
• session management; and
• website security.

Because these cookies are necessary to provide services requested by the visitor, disabling them may prevent certain parts of the website from working correctly.

Functional Cookies

Functional cookies support additional website features and help improve the visitor experience.

For example, they may help maintain booking selections, preferences or functionality provided by third-party services such as Google Maps.t.

4. Cookies and Technologies Used

The following table describes the principal cookies and technologies that may be used on the Sati Wellness website.

Cookie / Technology	Provider	Category	Purpose	Typical Duration
woocommerce_cart_hash	WooCommerce	Strictly Necessary	Helps identify changes to booking/cart information	Session
woocommerce_items_in_cart	WooCommerce	Strictly Necessary	Helps WooCommerce determine whether booking/cart items have changed	Session
wp_woocommerce_session_	WooCommerce	Strictly Necessary	Associates the visitor with their booking/cart session	Approximately 2 days
WooCommerce session cookies	WooCommerce	Strictly Necessary	Supports checkout and booking-related functionality	Session / configuration dependent
MotoPress booking/session technology	MotoPress	Strictly Necessary / Functional	Supports accommodation availability, booking selections and reservation processes	Configuration dependent
Google Maps cookies/identifiers	Google	Functional	Supports interactive map functionality and associated Google services	Varies
Payment-related cookies/identifiers	Payable	Strictly Necessary	Supports payment processing, transaction security and related payment services	Varies according to Payable services
Cookie consent preference	Sati Wellness / Website	Strictly Necessary	Remembers the visitor’s cookie consent choices	Configuration dependent

The exact cookies used may change when website functionality, plugins or third-party services are updated.

5. Booking and WooCommerce Cookies

Our website uses MotoPress and WooCommerce to support accommodation availability, bookings and related checkout functionality.

These technologies may use session cookies to remember information such as selected dates, accommodation choices, booking information and checkout progress.

Without these cookies, the booking process may not function correctly.

6. Payment Processing

Payments may be processed using Payable.

When you proceed with a payment, information may be transmitted to or processed by Payable in order to:

• process the transaction;
• verify payment details;
• maintain transaction records;
• prevent fraud; and
• provide payment-related services.

Payable may use its own cookies, identifiers or similar technologies when its payment services are accessed.

Sati Wellness does not use cookies to directly store your complete payment card details.

7. Google Maps

Some parts of the website may use Google Maps to display location information.

When Google Maps content is loaded, Google may process technical information and may use cookies or similar technologies according to Google’s own policies and the visitor’s Google settings.

8. Managing Your Cookie Preferences

When you visit our website, you may be presented with options to manage the use of non-essential cookies.

Depending on the consent options provided, you may be able to:

• accept all cookies;
• reject non-essential cookies
• change your preferences later.

Strictly necessary cookies cannot normally be disabled through the website’s cookie preference tool because they are required for essential website functionality.

You may also control or delete cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the website, including the booking or checkout process.

11. Third-Party Services

The website currently integrates with third-party services that may process information or use cookies and similar technologies, including:

• Google Maps;
• MotoPress;
• WooCommerce; and
• Payable.

These third parties may process information in accordance with their respective privacy and cookie policies.

12. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• changes to the website;
• changes to the cookies or technologies we use;
• changes to third-party services;
• operational requirements; or
• applicable privacy and data protection requirements.

When this policy is updated, this page will also be revised.

13. Contact Us

You may contact us to ask about the personal information we hold about you or request that it be corrected or deleted, subject to applicable legal requirements.

info@sati-wellness.com
+94 70 180 2178
Sati Wellness
14 New Wariyagala Estate,
Wariyagala Illagolla Road,
Peradeniya, Kandy, Sri Lanka
Last updated: September 2026